Host in the past to sporting history and only becoming better since then, Chamonix is a beautiful locale which offers both relaxing sightseeing and swift, all easily accessible from the homes away from home that are the luxury ski chalets there present.
Chamonix, near Mont Blanc, is a scenic resort assembled from sixteen hamlets which makes an excellent place to stay during any Alpine vacation. A simple transfer from Geneva airport will whisk you to the resort at which point you can readily plan and plot your holiday in a mountain range that is always thronged by sightseers and skiers at all times — and deservedly so.
Good sites for any or all forms of winter extreme sports are in simple reach of Chamonix, promising the athlete a choice — much more than the majority of resorts boast — and all high quality. There’s no need to fret if this sounds too energetic for you. For people who use their holidays to rest Chamonix offers breathtaking views that are reached using a cable car or on foot. Don’t forget, it’s not necessary to be an expert to enjoy yourself while staying at Chamonix. Runs, slopes, and trails for intermediate participants and beginners are present.
There is no choice wiser for an energetic family holiday than a luxury chalet. Such chalets boast the essential home comforts beautifully designed to complement the gorgeous view of the slopes. This is ccertainly one of the decisions a family can make for their vacation.
These homes away from home are fully outfitted and vary in size from a romantic double bedroom to housing for groups, boasting kitchens, bedrooms and warm hearths. Catered chalets can provide the ultimate ski vacation whether it’s a romantic get-away for two or playing host to a fun-filled family excursion. Winter or summer, there is plenty to try during your stay in the Alps, whether it be skiing, or simply hillwalking. A friendly welcoming local population offer the chance for shopping trips among hamlets full of historical landmarks. Just a little research will give you all the information you need to find the right airfare and living quarters package and sign up for what you want to do to make this your favorite holiday ever…
I can answer this question for you right now: the answer is ‘yes’. In fact, the answer is ‘YES!’ - the biggest yes you’ve ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you.
A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs. That one piece of negative feedback will always cost you more than it would have to deal with the complaint, whatever the value of the items you sell. You should consider any positive feedback percentage under 100% to be an absolute disaster, and a personal failure on your part.
But What If…
But nothing! There is no situation where you, as a seller, should get into any dispute with a buyer. Here are a few common situations and how to handle them.
They say the item never arrived: Politely ask the buyer to wait a few more days to see if it turns up, and then email you again if it still hasn’t arrived. If it still hasn’t arrived, you should assume it was lost in the post somehow and offer to send a replacement if you have one, or give them a full refund otherwise. No, I don’t care what that costs you. Are you serious about selling on eBay or not?
The item has been damaged in the post: You must offer to replace it or take it back for a refund without hesitation.
They say the item doesn’t match the description: Resist the urge to email back with “yes it does, you just didn’t read the description properly”. Take the item back for a refund, and edit your description if you need to, to make any confusing points extra clear.
I’m sure you’re spotting a pattern by now. Offering a refund will make almost any problem go away, and it really will cost you less in the long run. Remember, one piece of negative feedback will stay with you forever, while having a 100% positive rating is like owning a bar of solid gold.
You should always handle customers’ complaints before they complain to eBay - in fact, you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright unnecessary.
Are you still not convinced? Think this would only work with cheap items? Well, you see, the higher the price of the items you sell, the more your reputation is worth to you. Let’s say you were selling $10,000 worth of items each week, for example, and making a $1,000 profit per week overall. You might think that refunding one customer’s $1,000 purchase would be a tragedy, losing you your whole week’s profit. It’s far better to look at it this way: if you don’t give that refund, then not only will you lose the next week’s profit, but you’ll probably lose a few weeks’ profit after that too. Now which option looks better?
I absolutely can’t emphasise enough the importance of really believing that the customer is always right. But trying to make excuses for complaints isn’t the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don’t want to kill your business before it’s even started properly - and I’ll show you in the next email what they are.
Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.
Podcasting is a technology that coaches can no longer ignore. It has become so popular in such a short period of time that the New Oxford American Dictionary declared podcasting as the 2005 Word of the Year.
While it can be intimidating to get a podcast up and running, many coaches will see the benefits of adding a podcast to their coaching funnel. It will take another year before the coaching profession really embraces podcasting as a fundamental part of growing a successful coaching business, however, the seeds of curiosity will be planted in 2006.
The marriage between podcasting and coaching - otherwise known as podcoaching - has started and here are 3 big predictions in regards to podcoaching in 2006:
- The number of coaches using podcasting as a marketing tool will increase dramatically. Many coaches are still trying to wrap their mind around the techno-mumbo-jumbo, but will soon launch their own podcasts. The curiosity about podcasting will drive many coaches to educate themselves in the first half of 2006, however, I predict that there will be a dramatic increase in the number of coaches producing and hosting podcasts around September 2006.
- Coaches will eliminate complimentary coaching sessions because of their podcasts. Currently, coaches consume a portion of their time qualifying prospects over the phone using a 30-minute complimentary coaching session. However, many coaches complain that for every 10 comp sessions they conduct, only 3-4 prospects convert into paying clients. This isn’t a good use of a coach’s time or energy. I predict that more and more coaches will drive prospects to their podcasts and eliminate complimentary sessions altogether. In these podcasts, a coach can include snippets from a coaching session or a teleclass so the prospects can get used to his or her coaching style. This will make the enrollment process easier for coaches.
- Coaches will lead the way in showing people how to make money from podcasts. Because of how easy it is for coaches to get their hands on great audio content from their coaching sessions and teleclasses, coaches have a mountain of resources sitting on their computers that can be used in their podcasts. Because of this, I predict that coaches will take the lead in showing others that money is made driving traffic to the products on your website and not on wasting energy looking for a sponsor for your podcast.
© 2005 Leesa R. Barnes. All Rights Reserved Worldwide.
Leesa Barnes, Chief Divapreneur, helps consultants, virtual assistants, professional organizers and coaches pull clients to them using a podcast. Leesa’s advice is based on her experience producing and hosting a podcast where she saw a spike in subscribers to her ezine list and signed up 10 new coaching clients. Her audio program called Podcoach Your Way to Success: Secrets for Coaches on How to Use a Podcast to Market Your Business & Gain More Clients contains worksheets and exercises to help any coach set up their own podcast in as little as 4-hours.
Go to http://www.podcoachyourwaytosuccess.com and sign up for her free ecourse that will teach you how to use a podcast to grow your coaching business and pull clients to you.
